UPS Cartage Services Inc., is seeking a Dispatch Specialist to impact the organization by supporting DirectShip
operations, which involve coordinating carriers, capacity and equipment to meet customer shipping needs. This
position will assist in managing costs through choice of carriers and effective planning, in handling exceptions and
service recovery. Dispatch Specialists support customer relations by anticipating and responding to customer
needs, requests and issues.
Dispatch Specialists may be responsible for:
Obtaining volume projections and converting volume projections to load projections
Securing truckload capacity commitments from carriers
Identifying and secure special equipment as needed to meet customer obligations
Verifying that the equipment (owned and third-party) location and capacity is availability
Identifying and optimizing continuous equipment moves
Using E2K to track loads
Communicating exceptions to destination dispatch
Conducting damage control and escalation as needed to resolve customer concerns
Conducting service recovery and ensuring service requirements are met
Communicating with customers, UPS, and carriers regarding exceptions
Preparing load tracking reports and performance reports
Assisting with freight audits by reviewing carrier invoices as they are received
Working with customers to answer questions
Two-year associates degree preferred or equivalent experience relevant to the job.
Generally, one year of experience in transportation dispatch or planning is required.
Experience with the UPS hub and feeder system is ideal.
Proficiency in English required.
Candidates must be available to work flexible hours, including nights, weekends, and holidays.
The ability to multi-task would be highly beneficial
Intermediate Microsoft Office (Word, Excel, Access, and Outlook) skills
An Associate’s Degree is preferred.
One year of experience in transportation dispatch or planning is required.
An intermediate knowledge of Microsoft Office Suite (e.g., Excel, Word, Access, and Outlook) is required.
Availability and willingness to work flexible hours, including nights, weekends, and holidays is required.
Legal authorization to work in the US is required.
Employer will not sponsor visas for position.
There is no relocation available for this position.
UPS is an Equal Opportunity Employer